We are based in Kimberley, Northern Cape, however we are an online platform which hosts various artists selling their artistic works.

We only accept upfront payments on our website via Visa or MasterCard credit or debit cards, manual electronic funds transfer (EFT), Instant EFT or BANK DEPOSITS.

When your order has been packed and is ready to ship by the Seller/Artist, you will receive an email or sms with the subject line: ‘Your order is being prepared!’ This email contains a tracking link. Click on this link and It will take you directly to the courier services/Seller order tracking page.

Should you wish to exchange your item for a different size, please contact our experienced Customer Support team on sales@mallofsouthafrikanarts.co.za.

1. Simply send us email stating your complaint/s. Provide the original order number of when you bought the product.

2. Pack the product in its original packaging, and into a shipping box or other packaging to protect the products during transit. Remember that if you are returning a product because you changed your mind, you must have the original product packaging – which must be intact and undamaged.

3. Our couriers will contact you within 1 to 3 business days after you have logged your return, to arrange the collection.

4. Once your returned product has been validated by the Mall Of South AfriKan Arts & Entertainment‟s quality team, you will be refunded within 7 working days.

The following products may not be returned: Digital downloads ,Underwear and earrings may not be returned.

Sellers use Courier Services to deliver all packages! Delivery takes 3-7 working days.